TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.

We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

We’re looking for a Global Director of SMB Renewals to lead and scale our high-velocity SMB renewals motion worldwide. This role owns renewal strategy, execution, forecasting, and team performance across regions, ensuring we maximize gross and net retention while delivering a seamless, customer-centric experience at scale.

This leader will work in close partnership with Global Customer Success Management (CSM) leadership to align lifecycle engagement, risk identification, and renewal execution, ensuring a unified customer experience and clear accountability across the post-sale organization.

Key Responsibilities:

Strategy & Leadership

Own global SMB renewal strategy across all regions, aligned to company retention and growth goals
Build, lead, and develop a high-performing, globally distributed renewals organization
Define coverage models, capacity planning, and segmentation for high-velocity renewals
Establish clear KPIs, performance benchmarks, and operating cadence
Partner closely with Global CSM leadership to align on ownership models, engagement strategy, and customer outcomes across the lifecycle

Execution & Revenue Performance

Drive world-class gross and net retention across SMB and mid-market segments
Own renewal forecasting accuracy and cadence in partnership with Finance and RevOps
Lead renewal execution for short-cycle, high-volume deals with a focus on speed and scale
Collaborate with CSM leaders to proactively identify churn risk, expansion signals, and renewal readiness
Ensure clear handoffs and shared accountability between CSMs and Renewals teams

Process, Systems & Scale

Design and optimize renewal processes that balance automation and human touch
Partner with RevOps to implement tooling, workflows, and playbooks (CRM, billing, automation)
Align renewal and CSM processes to ensure consistent data, visibility, and customer engagement
Drive continuous improvement through experimentation, A/B testing, and data insights

Cross-Functional Partnership

Work in close partnership with Global CSM leadership to define engagement models, renewal timing, and escalation paths
Partner with Rev Ops, Marketing and Sales Leadership on renewal ownership models and expansion alignment
Collaborate with Product and Support to surface churn drivers and customer feedback
Align with Legal and Finance on contracts, pricing, and policy consistency

Customer & Team Advocacy

Champion a customer-first mindset while protecting and growing recurring revenue
Coach leaders and frontline managers on deal strategy, negotiation, and customer outcomes
Build a culture of accountability, operational excellence, and cross-functional collaboration

Required Qualifications:

8–12+ years in Renewals, Revenue Operations, Sales Operations, or Customer Success leadership
Proven experience leading high-velocity, SMB or mid-market renewal teams at scale
Demonstrated success partnering with Customer Success leadership in a shared-retention model
Strong track record driving retention, forecast accuracy, and operational efficiency
Experience working in a global, matrixed organization
Up to 30% travel requirement

What Success Looks Like

Strong alignment between Renewals and CSM organizations globally
Improved gross and net retention across SMB segments
Predictable, accurate renewal forecasting
Scalable, efficient renewal operations that grow with the business
Engaged, high-performing global Renewals and CSM partnership

What we offer:

Work location is Remote, USA (ideally East Coast time zone)
Competitive compensation including stock-based options
Flexible PTO and paid holidays
401(k) with employer matching
Comprehensive Health insurance package including 100% employer-paid medical coverage
Up to 12 weeks of Parental Leave
Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
Open door policy and business casual dress code
We celebrate diversity as one of our core values. Join c-a-r-e and lead change initiatives together with us!

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States. Please understand TeamViewer is unable to provide sponsorship for employment or work authorization now or in the future.

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

Global Director of SMB Renewals (Remote - East Coast, USA)